Return & Refund Policy
Last Updated: October 20, 2026
If an item does not suit your plans or arrives with a problem, contact us so we can explain the available solution.
1. Return Window
You may request an eligible return within 30 calendar days after delivery.
Contact us within that period to begin the process.
A delay in our response or return instructions will not make an otherwise timely request ineligible simply because the return window expires while you wait.
2. Preference-Based Returns
For a return because you changed your mind, selected the wrong size or style, or no longer need the item, the merchandise must be:
- Unused and uninstalled.
- In its original condition.
- Returned with original packaging, accessories, and included components.
Carefully opening the packaging for reasonable inspection does not automatically disqualify a return.
Items used for an event, damaged through misuse after delivery, or returned with missing components may not qualify for a preference-based return.
These conditions do not restrict remedies for defective or materially misdescribed merchandise.
3. Seasonal, Discounted, and Personalized Products
A seasonal theme, holiday promotion, or discount does not automatically make an item final sale.
Any restriction on preference-based returns must be clearly disclosed before purchase.
If personalized or made-to-order items are offered, relevant restrictions will be explained before checkout. Such restrictions do not remove remedies for damage, defects, incorrect personalization caused by us, or material differences from the agreed description.
4. How to Request a Return
Email service@adornatelierus.com with:
- Your order number.
- The name and email address used at checkout.
- The item you wish to return.
- Whether the request concerns a preference return or a product problem.
- A description and photographs where relevant.
You do not need to establish a defect for a preference-based return.
We will review your request and provide the appropriate return destination and shipping instructions.
5. Return Destination
Do not send merchandise to the sender address on your package or our registered business address without instructions.
Our registered business address is:
Unit J, 3rd Floor, Building 8
No. 55 Huiyuan Road, Jiading District
Shanghai, China
The appropriate return destination may differ and may be outside the United States.
Before you commit to a preference-based return, we will identify the destination and explain whether international shipping is required so you can assess the cost.
If you have already mailed a return without instructions, contact us. We will make reasonable efforts to locate it, although an incorrect destination may delay processing.
6. Return Shipping Costs
Preference-based returns
Customers pay the direct return shipping cost.
We recommend a trackable service and keeping the shipping receipt.
We do not charge a restocking fee.
Original shipping charges actually paid are generally nonrefundable for preference-based returns, except where applicable law requires otherwise.
If your original order received free shipping, we will not deduct a new outbound shipping charge merely because a return reduces the retained order value below $49.
Product problems or seller errors
For merchandise that arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
If a return is necessary, we will provide a prepaid return method or agree in advance to reimburse reasonable return shipping costs.
7. Reporting Damage, Defects, or Incorrect Items
Contact us as soon as reasonably possible after discovering a problem.
Photographs of the item, packaging, and shipping label can help us investigate. An unboxing video is not the only acceptable evidence of a valid claim.
Failure to report within an unusually short period, such as 24 or 48 hours, will not automatically remove otherwise valid rights.
Stop using any item that appears unsafe or defective.
8. Exchanges
Contact us if you would prefer a different available option.
Depending on inventory, we may arrange an exchange or recommend returning the eligible item and placing a new order.
Any price difference or customer-paid shipping charge will be explained before you agree.
9. Return Inspection
We generally inspect returned merchandise within 5 business days after receipt.
If a concern affects eligibility or the refund amount, we will explain the reason and relevant details.
We will not apply an undisclosed restocking fee or an arbitrary deduction.
10. Refund Method and Timing
Approved refunds are initiated to the original payment method within 5–10 business days after approval.
Your bank or payment provider may require additional time to post the credit.
For an approved claim involving our error or a defective product, the refund includes applicable product charges, taxes, and shipping amounts attributable to the affected purchase, as appropriate to the remedy and required by law.
We do not require store credit instead of an eligible monetary refund.
Cancellation refunds and refunds required under shipping-delay rules will be issued within the legally required period, which may be shorter than our standard return-processing timeline.
If your refund has not appeared after the stated period, contact us so we can check its status and provide available transaction details.
11. Order Cancellations
Contact us immediately if you wish to cancel.
If fulfillment has not begun, we can cancel the order without a cancellation fee and refund the payment collected.
Once picking, packing, or shipment has started, cancellation may no longer be possible. Eligible merchandise may still be returned after delivery.
12. Missing Orders
If an order has not arrived, contact customer support rather than starting a physical return.
We will investigate under our Shipping Policy. Confirmed lost shipments qualify for an appropriate replacement or refund.
A tracking status of “Delivered” alone will not automatically result in denial of assistance.
13. Your Consumer Rights
This policy provides voluntary return arrangements in addition to applicable legal rights.
It does not exclude remedies for defective or misdescribed goods, shorten mandatory protection periods, or require you to waive payment-provider or consumer-protection rights.
14. Contact Information
AdornAtelierus
Owned and operated by Shanghai Mowen Network Technology Co., Ltd.
Email: service@adornatelierus.com
Phone: +86 18900443166
Service Hours: 9:00 AM–6:00 PM, U.S. Pacific Time (PT; PST/PDT as applicable)
Registered Business Address:
Unit J, 3rd Floor, Building 8
No. 55 Huiyuan Road, Jiading District
Shanghai, China
Please request return instructions before mailing merchandise to any address.