FAQ
What does AdornAtelierus sell?
AdornAtelierus offers holiday decorations and seasonal accents. Each product listing provides information about available options, measurements, features, and package contents.
Who operates AdornAtelierus?
AdornAtelierus is owned and operated by Shanghai Mowen Network Technology Co., Ltd.
Our registered business address is:
Unit J, 3rd Floor, Building 8
No. 55 Huiyuan Road, Jiading District
Shanghai, China
Can I use your decorations outdoors?
Only use a product outdoors if its listing or supplied instructions expressly identify it as suitable for outdoor use.
A seasonal design does not, by itself, mean an item is weather-resistant.
Are the decorations toys?
Unless expressly identified as toys suitable for a specified age group, our products are intended for decoration.
Keep small parts, hooks, cords, batteries, and fragile components away from children and pets. Follow all supplied instructions and warnings.
How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
Processing business days are Monday through Friday, excluding public holidays observed by the fulfillment facility.
How long does delivery take?
Standard delivery is estimated at 10–20 calendar days after dispatch. This is additional to the 1–3 business day processing period.
Calendar days include weekends, although carrier movement and local delivery schedules vary.
Can you guarantee delivery before a holiday?
We do not guarantee arrival by a particular holiday or event unless an express delivery commitment is provided before purchase.
Please order early enough to allow for processing and the full estimated delivery period.
How much does shipping cost?
Eligible orders with a merchandise subtotal of $49 or more after discounts and before taxes receive free standard shipping.
For orders below $49, shipping charges are displayed at checkout before payment.
Where will my order ship from?
Our operating company is based in China. Orders may be fulfilled from our own or partner facilities, including facilities outside the United States, depending on inventory and delivery destination.
Contact us before ordering if dispatch location is important to your purchase.
How do I track my order?
After dispatch, we will email shipping confirmation and tracking information to the address provided at checkout.
The first carrier scan may take a few days to appear. Contact us if you cannot locate the tracking information or an update appears unusual.
Can I change or cancel an order?
Contact us immediately.
Orders can be canceled without a cancellation fee before fulfillment begins. Once picking, packing, or shipment has started, cancellation or changes may no longer be possible.
Eligible merchandise may still be returned after delivery.
Can I return an item if I change my mind?
You may request an eligible return within 30 calendar days after delivery.
Preference-based returns must be unused, uninstalled, and in their original condition, with original packaging and included components. Carefully opening the package for inspection does not automatically make the item ineligible.
Customers pay return shipping for preference-based returns.
What if my item arrives damaged or incorrect?
Email service@adornatelierus.com with your order number and a description of the problem.
Photographs of the item, packaging, and shipping label can help us investigate. We will provide an appropriate remedy for damaged, defective, incorrect, or materially misdescribed merchandise at no additional cost to you.
Are discounted items final sale?
A seasonal promotion or discount does not automatically make an item final sale.
Any restriction on preference-based returns must be disclosed before purchase. Such restrictions do not remove applicable remedies for defective or misdescribed goods.
When will I receive my refund?
We generally inspect returned merchandise within 5 business days after receipt.
Approved refunds are initiated to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.
Refunds subject to a shorter legal deadline will be processed within that deadline.
What if tracking says “Delivered,” but I have not received my package?
Check nearby safe locations, household members, building reception, and any delivery photograph.
If the package remains missing, contact us. A delivery scan alone will not automatically close your claim. We will review the available information and help investigate.
How can I contact customer support?
Email: service@adornatelierus.com
Phone: +86 18900443166
Service Hours: 9:00 AM–6:00 PM, U.S. Pacific Time (PT; PST/PDT as applicable)